Privacy Policy

At Prime Pool Inspectors, protecting your privacy is a priority. This Privacy Policy explains how personal information, including photographs and videos, is collected, used, disclosed, stored, and protected in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

1. Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

We collect the following information in order to perform pool and spa safety inspections and to issue reports or certificates of compliance or non-compliance:

• Personal Identification: name, phone number, email address, postal address, and the address of the inspected property.

• Inspection Data: Details about the pool or spa and its safety barrier, including (but not limited to) the pool/spa registration letter.

• Photos and Videos: Images and videos captured during the inspection process to document pool/spa barrier condition, assist in compliance assessments, and provide reports.

2. How We Use Your Information

The personal information, photos, and videos we collect are used solely for the following purposes:

• To communicate with you and conduct the pool/spa safety inspection.

• To prepare and issue reports or certificates of compliance (or non-compliance).

• To conduct follow-up inspections, if required.

• To comply with legal or regulatory obligations, including reporting to local councils or relevant authorities.

• Marketing purposes (with your permission): With your express written consent, we may use photos or videos of your pool or spa barrier for marketing purposes, including on our website, social media, or in promotional materials.

3. Disclosure of Personal Information

We respect your privacy and do not share your personal information, photos, or videos with third parties, except in the following circumstances:

• Legal or Regulatory Requirements: When required by law, or when requested by local councils or other regulatory bodies in connection with pool and spa safety compliance.

• With Your Consent: When you provide written consent, such as for the use of images on our website or in promotional materials.

4. Security of Your Personal Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

5. Website Cookies

Our website may use cookies and similar tracking technologies (such as Google Analytics) to enhance user experience, analyse website traffic, and improve our services. You can manage or disable cookies through your browser settings; however, some features of the website may not function properly if cookies are disabled.

6. Access and Correction of Your Information

You may request access to the personal information we hold about you and ask for corrections if you believe that information is inaccurate, incomplete, or out of date.
To make a request, please contact us using the details provided below. For your security, we may require you to verify your identity before providing access or making any changes.

7. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

8. Contact Us

If you have any queries or complaints about our Privacy Policy, please contact us at:

Prime Pool Inspectors

Email: info@primepoolinspectors.com.au
Phone: 0411 100 942
Website: www.primepoolinspectors.com.au/contact-us